Shipping Policies

Processing Time:

• All orders are processed within 3-5 business days.

Shipping Rates & Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.
• After processing time is finished, your order will be shipped within 2-4 business days.

Shipment Confirmation & Order Tracking:

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Customs, Duties, and Taxes:

• OhSerenity is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

• OhSerenity is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy:

• We currently do not ship outside USA. We are actively working to expand shipping to more regions soon.

Returns Policy:

• Please refer to our Returns & Refunds Policy page for detailed information on returning items purchased from OhSerenity.

Lost Packages:

• If your order gets lost in transit and the tracking information indicates it was delivered, please contact the carrier directly to file a claim. OhSerenity cannot be held responsible for packages once proof of delivery is generated.

Questions:

• If you have any questions about the delivery and shipment of your order, please contact us at: Ohserenitycare@gmail.com